FAQ

Q. How are our leads generated?
A. Live Transfer Leads are generated via outbound telemarketing (calling on response leads, or inbound calls from an infomercial) where each potential customer is qualified before being transferred to your agents. Internet Response Leads are generated by driving qualified candidates to our web pages via search engine marketing, email marketing campaign and affiliate marketing

Q. How are our leads delivered to our clients?
A. Internet leads can be sent daily in an excel spreadsheet, or delivered directly to your CRM. If you prefer leads posted in real time, please contact us for options. Live transfer calls are transferred immediately to our clients once our agents qualify the prospect, and lead information can also be delivered via email or CRM integration.

Q. What type of leads do you have?
A. We specialize mainly in the financial industry such as Refinance, Loan modifications, and debt settlement. We can also build custom campaigns to adhere to your business model. Some examples include: Auto Warranty, Insurance, Medical, Education, etc..

Q. What is the minimum order and are there any set-up fees?
A. It depends on your business goals. Our intention is to work with clients that want to grow their business weekly utilizing quality leads, so discuss your budget and goals with your account executive to determine the minimum buy. We must invest in you to generate the highest quality leads, so it is important that we work with driven companies.

Q. Do we sell exclusive leads?
A. Yes. Our live transfer leads are exclusive and that info is never sold again. At the request of our clients, we have expanded our options and now offer exclusive, aged or even Triple Verified Data Records with our internet leads.

Q. What happens if I get a bad lead?
A. We stand behind every lead every time. Our advanced telemarketing system allows us to record all calls, so if you do receive a lead that does not fit the parameters of your order, the call will be reviewed and action will be taken to refund or replace your lead, and the agent who generated the lead will attend a mandatory Quality Training Seminar. All employees are held to high standards with the Three Strike rule, no exceptions. In addition, lead information can be delivered directly to your CRM or email for quality assurance.

Q. What is your contact ratio?
A. Live transfers have a contact ratio of 100%. With internet leads, it can vary depending on the age of the lead purchased and how quickly your sales agents call the lead.

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